Customer satisfaction and service integrity are our first priority. We provide the best service and quality products to our customer. Within 24 hours after you sign the purchase order form, if you are dissatisfied with any item in your order for quality problems, we guarantee that you can exchange and return it with the original receipt. We do not accept exchange and return of the following items:
- the products purchased from sellers other than www.cityshop.com.cn;
- the products have been opened, except the quality issue;
- the products are shown on the purchase order form which has been lost, altered or damaged;
- any product missing the original packing;
- quality issues cause by improper use and preservation;
- the giveaways without quality issue;
- the products directly returned to customer service without a confirmation;
- request for exchange/return more than 24 hours after delivery has been signed off;
- the products in question due to personal preference.
1. Requesting Exchange/Return at Delivery
Please inspect your order immediately once you receive it. If there should be any quality problem, you can request an exchange/return when you pick it up from our store; or refuse to pay when you receive it. The issues will be discussed with you through customer service and if necessary, our representative will be sent to assist you at you home.
Tips: products eligible for exchange/return include cheese, vegetables, meats and other refrigerated items. We guarantee the quality in general, however, storage conditions may vary. Thus please inspect your items for quality problems. If any, please contact our customer service immediately. We will not take responsibility to exchange /return these products after you sign off on final approval.
2. Exchange/Return within 24 Hours
If you are not satisfied with the quality of your order (except for fresh and refrigerated food), please contact our customer service within 24 hours after you sign the purchase order form. Our personnel will be sent to assist you at your house.