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  • Customer Agreement

    1. Registration Agreement

    Welcome to City Shop Online Store (http://www.cityshop.com.cn, the “our site”, “this site”, “us”, “we”, or “our”). Shanghai City Supermarket Co., Ltd. reserves all the rights of services offered on this site. PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE. Your use of the City Shop Service and the site constitutes your agreement to the terms and conditions set forth below.

    2. Copyrights and Trademark

    All contents on this site and/or other intellectual properties owned by Shanghai City Supermarket Co., Ltd. (Except for product information posted by online customers, and including but not limited to: text, graphic images, software, video and audio contents, logo, layout design, directory and name for column, product catalogue and so on).

    Shanghai City Supermarket Co., Ltd. also owns the Internet site located at http://www.cityshop.com.cn and other domain name we registered. “CITY SHOP”, “城市超市” and “CITY FARM”are trademarks of our company, that are protected by domestic laws and cannot be used by any one else without our permission. Unless otherwise noted, all other service marks are proprietary for us. You can not use (including but not limited to: imitate, reproduce, reprint, rearrange, modify, transmit, redistribute) those materials in any form without our permission.

    Any unauthorized use of those contents for commercial, profit and advertising purposes may violate civil or criminal laws. We reserve the right to take any legal action necessary against those behaviors.

    3. Personal Use

    You have to sign up before use the service of this site. You agree on and take responsibility for providing valid information and keeping all your information current. You will take full responsibility for any consequences occurred when you provide fraudulent information. You will not submit material (including but not limited to user name) that is unlawful, defamatory, threatening, abusive or obscene. You will not submit anything to the site that will violate any right of any third party.

    Please keep your ID and password secure and do not authorize any other person to use them. You should notify City Shop promptly of any unauthorized use of your ID and password.

    We may use the information you provided to send you promotional materials, institutional or sale advertising information (including but not limited to print advertising, e-mail advertising and so on)

    By using our services and viewing this site, please ensure the items below are strictly followed:

    • You must comply with domestic laws and statutes;
    • You must comply with the agreement, regulation and system which relate to our services;
    • You are prohibited from using our service system for any unlawful purpose;
    • You are prohibited from using the site to create, copy and disseminate any unlawful message;
    • You are prohibited from doing anything to damage this site which includes posting any form of unsolicited commercial contents;
    • You are prohibited from disrupting the normal flow of the site by using our system;
    • You are prohibited from damaging the copyrights, trademarks, patent rights and reputation of this site, other users or third parties.

    We have right to monitor and assess your performance when you use our site (including not limited to the contents you save on out site). If you violate any of those terms above, we have right to initiate any necessary action directly or indirectly to reverse the impact of your misconduct.

    4. Disclaimer——ID and Password

    Please keep your ID and password secure and do not authorize any other person to use them. You should notify City Shop promptly of any unauthorized use of your ID and password. We will not be liable for any loss or damage caused by your negligence or hackers attack. You should not steal ID and password from any other individual. You will take the full consequences of your misconduct.

    5. Services

    All contents of the site are believed to be accurate and current at the date the contents were placed on this Site. They are offered on an “as is” basis without any warranty whatsoever either expressed or implied.

    The use of the site is at your sole risk. We shall not be liable for any losses or damages of any kind, expressed, implied or accidental, regarding the online services.

    6. Website

    We do not guarantee that the functions contained in the site will be error-free or satisfactory to all users’ requests. We are not liable to any temporary delay or any other dysfunction regarding the security or accuracy of the contents.

    We reserve the right of suspending or modifying the website service with no obligations to inform users in advance. We are not liable for any user loss due to external infrastructural dysfunctions including but not limited to: quality issues of internet service providers, physical damages of external facility or other irresistible force. We will, however, work to limit such impact to its minimum.

    7. Links

    Some links on this site will allow you to connect with sites that are not under our control. City Shop provides these links only as a convenience. The appearance of a link does not imply City Shop endorsement, nor is City Shop responsible for the contents of any linked site. You use them at your own risk.

    8. Commercial Advertisements

    Under any unauthorized circumstance, any company or individual is not allowed to employ the content, platform or other usages of the website for commercial uses on behalf of City Shop. Any company or individual is prohibited from employing any content, platform or other usages that are regarded as illegal practices. City Shop is not responsible for any illegal practices conducted by users. Users will be responsible for their own conduct.

    9. About Online Shopping

    For unsigned and returned products, we will, if conditions permit, leave you a note at your house. Please contact us immediately as you see the note.

    Upon receiving, customers are advised to check carefully the items, especially those fragile and frozen ones. Once you sign the sheet and our delivery staff has left, we will not accept any exchange or return request except for quality reason.

    We will provide exchange/return service for products applicable to our conditions. For frozen and refrigerated products, return and exchange request should be raised at delivery or receiving. Other products may be returned or exchanged by proving the receipt within 24 hours after signing the delivery. Unqualified products or late return/exchange application will not be accepted. We are not responsible for any damage caused by customers.

    10. Points Reward

    After registering as a member of City Shop (you can enroll at any branch shop or via online store with minimum consumption of RMB100 (excluding delivery or service charge)), you can earn points by purchasing online. Your points could not be transferable and you could not redeemed for cash. City Shop points are not property and you do not have ownership for them. We reserve the right to modify and change the rules for collecting points. If you continue to use our reward points service, you are deemed to have accepted these conditions.

    For more details, please read Member Guide, and it is part of this Customer Agreement.

    11. Privacy and Security

    We guarantee that your register information and private data uploaded while using the websites will be not disclosed to public or any third party, but we may disclose specific information upon special condition.

    For details, please refer to Security and Privacy Policy (which is included in this agreement.)

    12. Modifications to Terms and Conditions

    Shanghai City Supermarket Co., Ltd. (the Company) is responsible for daily operation and maintenance of this website and reserves the right to modify the terms of registration. We may update the terms of registration from time to time. Therefore we encourage you to check the date of the terms whenever you visit this site. If you continue to use our website service, you agree to accept and follow any content modification in the future.

    We will notify you regarding any specific service via online notices, emails, short messaging services. All of the terms included in disclaim or warnings are deemed to be part of this agreement. Please read them carefully. Your use of this site on or after receiving any of the disclaims, notices or warnings constitutes your acceptance of terms above.

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